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    • Resume

    2010 - 01.30

    PROFILEOver 7 years of cumulative experience in IT and Technical Assistance. Detail-oriented and motivated professional able to take initiative. Reliable team player committed to education and growth.
    CORE IT SKILLS
  • Hardware/Software installation, set-up and maintenance
  • Systems administration and troubleshooting as needed
  • Languages: HTML, JavaScript, Fortran 77; Working knowledge of C, Java, and Perl
  • Expert Experience with the following systems:
  • MS Windows OS
  • Unix
  • Linux
  • Macintosh OS
    • SUMMARY
    OF EXPERIENCE    		CENTER PARTNERS, INC – FORT COLLINS/LOVELAND, CO
    IT Desktop Support Technician 1&2: 2006-Current
  • Troubleshooting Hardware and Software on Client Workstations
  • Create/Maintain Active Directory Group Policies
  • Deployment Hardware and Software to Client Workstations
  • Maintain/Install Remote Install Services
  • Built RIS images for Deployment on Client Workstations
  • On call once every six weeks
  • On call duties: Remove logins ex-employees; WSUS updates (Test/Production); Daily Antivirus report/maintenance; Handling of Outages
  • Troubleshoot applications/network outages
  • Operating systems: Windows 2000 Pro, Windows XP Pro, Windows 2000 Server Windows 2003
  • Service Desk Phone support duties: minor troubleshooting over the phone; issue service desk tickets

    Qwest Choice TV Agent: 2003-Current

  • Troubleshooting Customer’s Issues with the products
  • Teaching the customer how to use the products or answer billing questions
  • Entering detailed case notes into a database
  • Take calls when there is need or all other duties have been completed

    Qwest Choice TV Team Lead: 2001-2003

  • Member of the Online Team (2000-2001) and Email Support Team
  • Perform and Present QA’s on Agents 4 times a month
  • Run Several Reports on a Daily/Weekly basis
  • Coach Agents when need
  • Approve/Disapprove Adjustments
  • Review Return “Flups”

    HP/ISG CDR Email/Resource Agent:1999-2000

  • Responsible for running the Exceptions Report as backup
  • Ran the Extended Hours Report 3 times a week
  • Resource for other phone agents
  • Occasionally managed the phone queue
  • Part of the Wildfire Project to support M820e Drive
  • Helped with the E-Mail Support Beta
  • Answering technical Question via E-mail.

    CYBERSPACE PROMOTIONS – FORT COLLINS, CO
    Webmaster / Systems Administrator: 1996 – 1998

  • Layout and Design of new and revised sites.
  • HTML tagging of design layouts
  • Graphic Design
  • Daily maintenance of Linux and HP-UX servers
  • Upgrade Software to increase performance, fix bugs, and security holes
  • Install and become knowledgeable of new software or servers
  • Developed a secure proxy server for CyberCash register for a client
    • EDUCATIONFRONT RANGE COMMUNITY COLLEGE – FORT COLLINS, CO
  • Took 2 MSCE Courses in the spring of 2003
  • Emphasis in Computer Graphics Design and Photography
  • Kept a 2.5 GPA while working full time.

    ROCKY MOUNTAIN HIGH SCHOOL

  • Member of RMHS HTML Team for 1994-1996 / Head for 1995-1996
  • Entered RMHS Web Page in Colorado Computational Science Fair (CCSF) 1995 and 1996
  • Received Honorable mention in 1996 at the CCSF

    • REFERENCES UPON REQUEST

    Download: [DOC] [PDF]

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