Summary Of Experience
|
Center Partners Inc
Fort Collins/Loveland, CO
IT Systems Engineer I
2011-Current
- SIP server environment architecture, deployment consisting of 6 Linux servers and 4 Windows 2008 R2 servers running on HP ProLiant DL360 G7
- Enterprise architecture and deployment of Sophos Safeguard disk and data encryption 167 clients
- Acted as an escalation point for knowledge and expertise to the Desktop and Systems groups as needed.
- Backup System Administrator as needed
- Systems On-Call once every four weeks; Enterprise On-Call once every 12 weeks.
- On-Call duties: Handling of System and Enterprise Outages, Troubleshoot applications/network outages
At Home Agent Project/Telecommuter Infrastructure
- Created a custom Ubuntu 11.04 live drive image.
- Architect, deploy, maintain a CentOS PXE boot servers for live drive images.
- Live image used on a CentOS server to PXE boot to create the “At Home” Desktop experience for floor agents and admin.
- Live image used on an USB drive to boot a secure desktop
- Created custom shell scripting for multiple monitor detection, connecting to VPN at log-in, and scripting for launching scripts embedded in XML configuration file return at log-in
IT Senior Technical Support Specialist
2010-2011
- Resource bridge between Desktop Support group and Systems group
- Responsible for technical compliance of Sarbanes Oxley and PCI DSS for Desktop Support group.
- Built and maintain Desktop Support group servers consist of 18 servers across the enterprise.
- Server 2003 for WSUS, Sophos AV, RIS, software deployment points
- Ubuntu Server 10.04LTS for Nessus Security Scan
- Junior Systems Administrator
- Systems On-Call once every four weeks; Enterprise On-Call once every 12 weeks.
- On-Call duties: Handling of System and Enterprise Outages, Troubleshoot applications/network outages
Special Projects
- Key role in deployment of Exchange 2010 Systems infrastructure and Desktop client migration
- Microsoft Active Directory Domain architecture, deployment, continued support
- Microsoft Threat Management Gateway architecture, deployment, continued support
- Troubleshoot email transport from edge to client hub servers.
- Created custom PowerShell script to create and link multi domain email accounts and join them to group lists from CSV files.
- Architect, deploy and continued support for Linux server for Osiris File integrity monitoring.
- Custom configuration deployment files for IPads in a high security area
- Created manual procedure to install security settings and Profile
- Research and made suggestions on Mobile Device Management software
IT Desktop Support Technician 1/2
2006-2010
- Troubleshooting Hardware and Software on Client Workstations
- Create/Maintain Active Directory Group Policies
- Deployment Hardware and Software to Client Workstations
- Maintain/Install Remote Install Services
- Built RIS images for Deployment on Client Workstations
- On-Call once every six weeks
- On-Call duties: Remove logins ex-employees; WSUS updates (Test/Production); Daily Antivirus report/maintenance; Handling of Outages
- Troubleshoot applications/network outages
- Operating systems: Windows 2000 Pro, Windows XP Pro, Windows 7, Windows 2000 Server Windows 2003, Server Windows 2008, OSX, OSi
- Service Desk Phone support duties: technical troubleshooting over the phone; issue service desk tickets
Special Projects
- Developed Center Partners first Online Job Application.
- Deployment Methods for in house job applicant Kiosk
- Deployment Avaya Queue Monitors
- Set up, trained and implemented the RFID inventory system (Stratum Global TagNet)
- Research new technology and system applications
Qwest Choice TV Agent
2003-2006
- Troubleshooting Customer’s Issues with the products
- Teaching the customer how to use the products and answer billing questions
- Entering detailed case notes into a database
- Take calls when there is need or all other duties have been completed
Qwest Choice TV Team Lead
2001-2003
- Member of the Online Team (2000-2001) and Email Support Team
- Perform and Present QA’s on Agents 4 times a month
- Run Several Reports on a Daily/Weekly basis
- Coach Agents when need
- Approve/Disapprove Adjustments
- Review Return “Flups”
HP/ISG CDR Email/Resource Agent
1999-2000
- Responsible for running the Exceptions Report as backup
- Ran the Extended Hours Report 3 times a week
- Resource for other phone agents
- Occasionally managed the phone queue
- Part of the Wildfire Project to support M820e Drive
- Helped with the E-Mail Support Beta
- Answering technical Question via E-mail
CyberSpace Promotions
Fort Collins, CO
Webmaster / Systems Administrator
1996 – 1998
- Layout and Design of new and revised sites.
- HTML tagging of design layouts
- Graphic Design
- Daily maintenance of Linux and HP-UX servers
- Upgrade Software to increase performance, fix bugs, and security holes
- Install and become knowledgeable of new software or servers
- Developed a secure proxy server for CyberCash register for a client
- Layout and Design of new and revised sites.
- HTML tagging of design layouts
- Graphic Design
- Daily maintenance of Linux and HP-UX servers
- Upgrade Software to increase performance, fix bugs, and security holes
- Install and become knowledgeable of new software or servers
- Developed a secure proxy server for CyberCash register for a client
|
![[DOC]](/graphics/MS-Word-2-icon.png){kind=icon}
![[PDF]](/graphics/Adobe-icon.png){kind=icon}