Resume

Profile

10+ years of cumulative experience in IT and Technical Assistance roles.  Detail-oriented and motivated professional able to take initiative.  Reliable team player committed to education and growth.

Core IT Skills

  • Hardware/Software installation, set-up and maintenance
  • Systems administration and troubleshooting as needed
  • Languages: HTML, JavaScript, Fortran 77; Working knowledge of C, and Perl
  • Expert Experience with the following systems:
  • MS Windows OS
  • Unix
  •  Linux
  • Macintosh OS
  • Citrix XenDesktop
  • Active Directory
  • Education

    Front Range Community College
    Fort Collins, CO

    • Passed 2 MSCE Courses in the spring of 2003
    • Emphasis in Computer Graphics Design and Photography
    Rocky Mountain High School
    Fort Collins, CO

    • Member of RMHS HTML Team for 1994-1996 / Head for 1995-1996
    • Entered RMHS Web Page in Colorado Computational Science Fair (CCSF) 1995/1996
    • Received Honorable mention in 1996 at the CCSF

    Associations and Volunteering

    • Ignite Fort Collins
      July 2013 – Current
      Volunteer
    • Loveland CreatorSpace
      October 2013 – Current
      Founder , Member, Education/Events Coordinator
    • Association for Computing Machinery
      March 2013 – Current

    Summary Of Experience

    Center Partners Inc
    Fort Collins/Loveland, CO

    IT Systems Engineer I
    2011-Current

    • SIP server environment architecture, deployment consisting of 6 Linux servers and 4 Windows 2008 R2 servers running on HP ProLiant DL360 G7
    • Enterprise architecture and deployment of Sophos Safeguard disk and data encryption 167 clients
    • Acted as an escalation point for knowledge and expertise to the Desktop and Systems groups as needed.
    • Backup System Administrator as needed
    • Systems On-Call once every four weeks; Enterprise On-Call once every 12 weeks.
    • On-Call duties: Handling of System and Enterprise Outages, Troubleshoot applications/network outages

    At Home Agent Project/Telecommuter Infrastructure

    • Created a custom Ubuntu 11.04 live drive image.
    • Architect, deploy, maintain a CentOS PXE boot servers for live drive images.
    •  Live image used on a CentOS server to PXE boot to create the “At Home” Desktop experience for floor agents and admin.
    • Live image used on an USB drive to boot a secure desktop
    • Created custom shell scripting for multiple monitor detection, connecting to VPN at log-in, and scripting for launching scripts embedded in XML configuration file return at log-in

    IT Senior Technical Support Specialist
    2010-2011

    • Resource bridge between Desktop Support group and Systems group
    • Responsible for technical compliance of Sarbanes Oxley and PCI DSS for Desktop Support group.
    • Built and maintain Desktop Support group servers consist of 18 servers across the enterprise.
    • Server 2003 for WSUS, Sophos AV, RIS, software deployment points
    • Ubuntu Server 10.04LTS for Nessus Security Scan
    • Junior Systems Administrator
    • Systems On-Call once every four weeks; Enterprise On-Call once every 12 weeks.
    • On-Call duties: Handling of System and Enterprise Outages, Troubleshoot applications/network outages

    Special Projects

    • Key role in deployment of Exchange 2010 Systems infrastructure and Desktop client migration
    • Microsoft Active Directory Domain architecture, deployment, continued support
    • Microsoft Threat Management Gateway architecture, deployment, continued support
    • Troubleshoot email transport from edge to client hub servers.
    • Created custom PowerShell script to create and link multi domain email accounts and join them to group lists from CSV files.
    • Architect, deploy and continued support for Linux server for Osiris File integrity monitoring.
    • Custom configuration deployment files for IPads in a high security area
    • Created manual procedure to install security settings and Profile
    • Research and made suggestions on Mobile Device Management software

    IT Desktop Support Technician 1/2
    2006-2010

    • Troubleshooting Hardware and Software on Client Workstations
    • Create/Maintain Active Directory Group Policies
    • Deployment Hardware and Software to Client Workstations
    • Maintain/Install Remote Install Services
    • Built RIS images for Deployment on Client Workstations
    • On-Call once every six weeks
    • On-Call duties: Remove logins ex-employees; WSUS updates (Test/Production); Daily Antivirus report/maintenance; Handling of Outages
    • Troubleshoot applications/network outages
    • Operating systems: Windows 2000 Pro, Windows XP Pro, Windows 7, Windows 2000 Server Windows 2003, Server Windows 2008, OSX, OSi
    • Service Desk Phone support duties: technical troubleshooting over the phone; issue service desk tickets

    Special Projects

    • Developed Center Partners first Online Job Application.
    • Deployment Methods for in house job applicant Kiosk
    • Deployment Avaya Queue Monitors
    • Set up, trained and implemented the RFID inventory system (Stratum Global TagNet)
    • Research new technology and system applications

    Qwest Choice TV Agent
    2003-2006

    • Troubleshooting Customer’s Issues with the products
    • Teaching the customer how to use the products and answer billing questions
    • Entering detailed case notes into a database
    • Take calls when there is need or all other duties have been completed

    Qwest Choice TV Team Lead
    2001-2003

    • Member of the Online Team (2000-2001) and Email Support Team
    • Perform and Present QA’s on Agents 4 times a month
    • Run Several Reports on a Daily/Weekly basis
    • Coach Agents when need
    • Approve/Disapprove Adjustments
    • Review Return “Flups”

    HP/ISG CDR Email/Resource Agent
    1999-2000

    • Responsible for running the Exceptions Report as backup
    • Ran the Extended Hours Report 3 times a week
    • Resource for other phone agents
    • Occasionally managed the phone queue
    • Part of the Wildfire Project to support M820e Drive
    • Helped with the E-Mail Support Beta
    • Answering technical Question via E-mail
    CyberSpace Promotions
    Fort Collins, CO

    Webmaster / Systems Administrator
    1996 – 1998

    • Layout and Design of new and revised sites.
    • HTML tagging of design layouts
    • Graphic Design
    • Daily maintenance of Linux and HP-UX servers
    • Upgrade Software to increase performance, fix bugs, and security holes
    • Install and become knowledgeable of new software or servers
    • Developed a secure proxy server for CyberCash register for a client
    • Layout and Design of new and revised sites.
    • HTML tagging of design layouts
    • Graphic Design
    • Daily maintenance of Linux and HP-UX servers
    • Upgrade Software to increase performance, fix bugs, and security holes
    • Install and become knowledgeable of new software or servers
    • Developed a secure proxy server for CyberCash register for a client

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